At chairpadhub, we provide custom garden design concepts and outdoor spatial planning tailored specifically to each client’s individual property specifications. Because our services involve dedicated time and professional allocation upon order confirmation, this Refund and Cancellation Policy outlines the exact terms governing deposit payments, project cancellations, and design revisions.
1. Deposit & Order Process
Our custom design process begins when a client places an initial deposit order through www.chairpadhub.com and submits their project intake form.
- Deposit Allocation: The initial deposit secures design capacity, initiates spatial assessments, and allows our team to begin reviewing property specifications.
- Order Confirmation: Once a deposit is paid and the project intake form is submitted, the order is logged into our active queue.
2. Cancellation & Refund Eligibility
- Pre-Submission Cancellations: If you request to cancel your order after paying the deposit but before submitting the project intake form, you are eligible for a refund of the deposit, minus a 5% transaction processing fee.
- Post-Submission & Active Drafting (Non-Refundable): Once the project intake form has been submitted and our design team has commenced spatial layout drafting or site analysis, the initial deposit becomes non-refundable. This accounts for the immediate labor and professional capacity allocated to your project.
- Final Balance Payments: Any remaining balance payments settled prior to final project delivery are non-refundable once the completed digital design documentation has been dispatched.
3. Design Revisions & Adjustments
To ensure complete satisfaction with the custom spatial arrangement, every standard design package includes:
- Two (2) Rounds of Included Revisions: Clients may request up to two rounds of minor modifications (such as minor element repositioning or layout adjustments based on the initial submission criteria) at no additional charge.
- Out-of-Scope Revisions: Requests for complete redesigns, major structural re-zoning, or modifications resulting from updated site dimensions/preferences provided after work has started fall outside standard revisions. These will require a separate consultation agreement and additional design fees.
4. Exceptional Circumstances
If chairpadhub is unable to fulfill your design project due to unexpected operational constraints or technical system failure on our end, you will receive a prompt notification and a full refund of any fees paid for that specific unfulfilled service.
5. How to Request a Cancellation or Support
All cancellation inquiries, revision notes, or order support requests must be submitted directly to our official client service email:
- Brand: chairpadhub
- Website: www.chairpadhub.com
- Customer Support Email: dining@chairpadhub.com
Please include your full name, order reference number, and the email address associated with your order when contacting us to ensure timely processing (typically within 1 to 2 business days).